About Us
Dokotela is an Australian owned and operated company making specialist care more accessible by connecting patients across Australia with specialist doctors and clinicians through a secure online booking and video-conferencing platform. Our team of doctors and staff have significant clinical and medical practice administration experience, ensuring patients and practitioners receive the highest quality of service and outcomes.
Why do patients, GPs, specialists and clients trust Dokotela?
Our collaborative care model
Our dedication to delivering the highest quality care
Our full-service practice supporting our specialists, GPs and patients
Our secure online video conferencing platform
Story of Dokotela
Our mission is to make specialist care more accessible to all Australians and to build the capacity of GPs to manage patients with severe and chronic illness.
Dokotela was founded for the purpose of providing specialist mental health services to underserved areas across rural and regional Australia. Mental health in Australia is a large and growing problem with 1 in 5 people experiencing a mental illness each year. For those living in rural and regional areas there is an inequality of access to specialist care. People living in rural and regional areas tend to experience a higher occurrence of mental illnesses but have less access to specialist support. Only 3% of qualified psychiatrists live outside of metro Australia compared to a cohort that accounts for 28% of Australia’s population. Even if each psychiatrist consulted a patient with a chronic and severe mental health illness there would only be 6 minutes of available time for each patient, each year.
Dokotela’s solution to the problem was to build an online video conferencing platform to connect underserved patients in Australia to experienced psychiatrists, thus solving the issue of a lack of access to specialist clinical care.
The Dokotela platform is designed to facilitate collaborative care. This collaborative model is aimed at providing the highest quality of care for patients and building knowledge and capacity across our GP partners. By building capacity GPs are empowered to provide the skilled care their complex patients require. Our approach is strengthening the connectivity between different healthcare providers and overcoming the issues of siloed systems and a fragmented patient experience.
Since the early 2000s Dokotela has been providing online video consultations. Today, we are helping more than 1,000 patients per month and supporting close to 2,000 GPs across Australia.
Dokotela has also expanded its capabilities across multiple specialities and now has a team of over 30 specialists. Our team of specialists include psychiatrists, geriatricians, paediatricians, and allied health practitioners. Our specialists are supported by a dedicated and experienced team of operational staff and clinical software that facilitates best-in-class service delivery.
We’re Here To Help You
How It All Works
Overall introduction on the process steps outlined below.
Referral
Your GP or nurse practitioner can refer you to Dokotela treatment via fax or email.
Appointment
Dokotela will contact you to arrange an appointment with one of our experienced Psychiatrists.
Feel Better
Your psychiatrist and GP will work with you to develop and implement a treatment plan for improved mental health and wellbeing.
We're here to help you
What Makes Dokotela Different
Overall introduction on the process steps outlined below.
Collaborative care model
To improve the health of underserved population
A stepped care approach
To most efficiently utilise specialist resources
Dedication to quality
To ensure positive experience for both patient and GP
Collaborative care model
Brief description of the service to give an overall idea what these can help with.
Dokotela’s solution
A collaborative care model to provide treatment for the underserviced cohort.
Brief description of the benefit
Brief description of the benefit
Brief description of the benefit
A stepped care approach
Brief description of the service to give an overall idea what these can help with.
Dokotela’s solution
A collaborative care model to provide treatment for the underserviced cohort.
Brief description of the benefit
Brief description of the benefit
Brief description of the benefit
Dedication to quality
Brief description of the service to give an overall idea what these can help with.
Dokotela’s solution
A collaborative care model to provide treatment for the underserviced cohort.
Brief description of the benefit
Brief description of the benefit
Brief description of the benefit
Dokotela provides more funding options than any other telepsychiatry provider
Funding options include private billing, Private Health Insurance, Medicare, and Federal and State Government Funded Services
Here to help you
Our collaborative care model
to improve the health of underserved populations
A stepped care approach
to most efficiently utilise specialist resources
Our dedication to high quality service delivery
to ensure every patient and GP has a positive experience
