Contact

The first step is to obtain the appropriate referral (which differs depending on the appointment type). This should be addressed to ‘Dokotela’ so we can assign the appropriate clinician.

The requirements are as follows:
• Psychiatrist or Geriatrician: A referral from a GP or nurse practitioner
• Psychologists: A mental health care plan from your GP
• Work Cover: An approval letter from your insurance company (approving each appointment or a set number of appointments)

Please upload your referral and we will be in contact, usually within one week.

Please complete your details and upload this information below.

Wait times depend on the type of appointment you need - we have given an indication below. If you would like an earlier appointment and are available to have this at short notice, please book any appointment you can and then fill in this form to be added to our cancellation list.

You will receive a text message as appointments become available (which they do very regularly).

• General psychiatry: 2-4 weeks
• Psychology: Less than 1 week
• Psychiatry for attention deficit disorder: 3 weeks - 12 months (depending on which State you are in and any co-occurring conditions e.g. ASD or substances use)

PHN funded programs (for clients with health care cards or experiencing financial distress in Central Eastern Sydney, South West Sydney or Nepean Blue Mountains areas) have limited numbers and wait times may be longer for these services.

If you have additional questions, you can contact us using the form below.

Have you checked our dokotela.com.au/fees/ which has detailed information? If you still have questions you can contact us using this form.

If you have received a message from our team requesting a new referral or your last referral is more than 12 months old you will need a new one. If you aren't sure please fill in the form below and our team and will advise.

Once you have a new referral, please upload it below

Please upload you referral below and our team will be in touch.

Please describe your question or concern and this will be passed onto the relevant specialist.

You can request a new prescription here dokotela.com.au/prescription-requests-new/

Please provide details of your appointment and whether you would like to change or reschedule. If this is considered a late cancellation, a fee may apply.

If you would like to reschedule, please list your preferred times. Our team will rebook and you will receive either a phone call or confirmation message with new appointment details.

Instructions on how to attend your videoconferencing appointment are available here: /How-to-access-the-Telehealth-Online-Platform.pdf/
If you have further questions please detail these below.

Please list your patients name, date of birth and date of service with Dokotela. Once we have three points of identification we will be able to send the report to your practice.

You can upload here or send by Healthlink (EDI: Dokotela), fax (02) 8569 1844 or [email protected]
Psychiatry or geriatrics: Please address a referral letter to ‘Dokotela’. If appropriate specifically request a’12 month treatment plan’ (this is required for rural/regional patients to be bulk billed for their first appointment)

Psychologists: Please send a mental health care plan addressed to ‘Dokotela’

Have you checked our dokotela.com.au/fees-new/ which has detailed information? If you still have questions you can contact us using this form.

Wait times depend on the type of appointment you need - we have given an indication below. If you would like an earlier appointment and are available to have this at short notice, please book any appointment you can and then fill in this form to be added to our cancellation list. You will receive a text message as appointments become available (which they do very regularly).

• General psychiatry: 2-4 weeks

• Psychology: Less than 1 week

• Psychiatry for attention deficit disorder:
3 weeks - 12 months (depending on which State you are in and any co-occurring conditions e.g. ASD or substances use) PHN funded programs (for clients with health care cards or experiencing financial distress in Central Eastern Sydney, South West Sydney or Nepean Blue Mountains areas) have limited numbers and wait times may be longer for these services. If you have additional questions, you can contact us using the form below.