Zero Tolerance Policy

We are committed to providing a supportive and respectful environment for all our patients.

All our staff are trained and dedicated to serving you, and you will be treated with courtesy and respect at all times. We believe that effective communication and mutual respect are essential for delivering the best possible care.

In return, we ask that you treat our administrative and clinical staff with the same courtesy and respect.

To ensure the well-being of our staff and maintain a professional healthcare setting, we have a ZERO TOLERANCE approach to any verbal, aggressive, or unnecessary abuse and behaviour towards our staff.

This includes any such behaviour from a patient or anyone a patient brings with them to an appointment. In such cases, we will take all necessary steps to protect our staff, and this may result in you being removed from our Practice list.