Terms of Service

Use of the website www.dokotela.com.au (the ‘Site’) is subject to these terms of service (‘Terms’) and all applicable laws. These may be revised or varied at any time without notice. By accessing or using the Site, You accept and agree to be bound by these Terms, as varied from time to time.

 We operate an online bookings system to facilitate the treatment of people (‘Patients’) by Australian registered Practitioners (‘Doctors’) via videoconference (‘Telehealth’).

Like visiting a Doctor in person, many factors may impact on the availability of Doctors or the operation of technology. The making of a booking on the Site does not guarantee that medical treatment will be available at a specified time, or at all.

 Not Medical or Healthcare Advice

You acknowledge and agree that Dokotela are not a medical or healthcare provider and are not liable for any medical or healthcare services booked using the Site.  We do not warrant or represent that any particular medication or treatment (including medication or treatment provided by a Doctor during a Consultation) is safe, appropriate or effective.

Information contained on the Site (other than information provided by a Doctor during a Consultation) does not constitute medical or healthcare advice. 

No Emergency Service

The services offered by the Site are not suitable for patients that are suicidal or pose a risk of harm to themselves or others, or other matters requiring urgent treatment (‘Emergencies’).  In the event of emergency or mental health crisis we advise you to phone emergency services (Police or Ambulance) on 000, or telephone Lifeline on 13 11 14, or if available, contact your GP.

Cancellation Fees

Our Specialists set aside valuable time for each consultation, so we ask that patients provide 24 hours’ notice of cancellations or a cancellation fee of $100 (plus GST) may be charged. Credit card or debit card details are collected from every patient prior to a booking being confirmed to incentivise attendance.