No need to worry about pricing.

The cancellation policy requires at least 48 hours’ notice if you would like to cancel or change your appointment. A cancellation fee of $250 applies to missed or cancelled appointments without sufficient notice. If the total appointment fee is less than $250, the full deposit amount paid will be retained and applied as the cancellation fee.

Practitioners consulting from Dokotela’s platform determine their own fees, so prices may vary. Also, the fee will depend on the needs of the particular client and which item numbers are available, so the above should only be used as a guide. Please note that additional weekend rates may also be charged by your practitioner (which are ordinarily approximately $50 higher than stipulated above).

The private fees that your specialist charges are generally below AMA (Australian Medical Association) recommended rates. This is to ensure that they provide as many people as possible with access to high quality psychiatry services.

Upon booking your appointment, your card will be validated by charging $1 which is then refunded. On the day of your appointment, your credit card will be charged the appointment fee plus a 1.7% card surcharge so please ensure you have sufficient funds available. (This is charged by the company processing the fee and is not received by Dokotela or your specialist).

We will send your claim to Medicare on behalf of your specialist and you will receive a rebate from Medicare 2-3 days after your appointment (if applicable).

If you have seen a Psychiatrist in the last 12 months you will need to confirm that the item numbers mentioned above are available to you. For example, if you are seeking a treatment plan and have already used item 92435 or 291 in the last 12 months your out-of-pocket cost will be significantly higher.  It is the responsibility of the patient to check whether they will be eligible for the different item numbers and rebates. You can check this online or call Medicare on 13 21 50.

You can check your address on the Health Workforce locator map available here. Select ‘2019’ in front of “Modified Monash Model” and then add your address in “Find address”. If your address is MM2-MM7 then you are in a rural location.