Privacy Policy


Dokotela is committed to protecting the privacy and security of any personally identifiable information you provide. Personally identifiable information is information that can be linked to a specific individual, and includes, but is not limited to, your name, address, phone number, email address, date of birth, Medicare card number and credit card details.

This privacy policy explains how we handle and protect your personally identifiable information. We reserve the right to modify or amend this policy at any time and for any reason.


What information do we collect?

Dokotela only records, holds and uses personally identifiable information and other information for the following purposes:

  • to enable you to use and access our services and process payments;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to operate, and optimise our services and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing; and
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.


What information we do not collect?

Dokotela acts as a conduit between patients and Australian registered practitioners. We are not doctors, and as such we do not collect intimate details of your Telehealth video consultation or confidential medical records. Video conferences are never recorded. Doctors have their own patient management software for recording confidential medical records.

We do not store your credit card information. We use Stripe for our online transaction handling. Your financial details are securely managed by Stripe in accordance with their policies.


Who do we share your information with?

Dokotela does not disclose information to anyone except the relevant Specialist, GP, and Patient. We send personally identifiable information and encoded transaction identifiers to our payment services provider to facilitate the transaction.

We may be required by law to disclose information you provide us with. We may also disclose information about someone whose activities could cause harm to others (i.e. fraud).

Other than in the circumstances outlined above the information you supply to us remains stored confidentially and is not shared with third parties.


How do we protect your information?

To ensure the confidentiality of your personally identifiable information, Dokotela employs security methods such as encryption to help protect against unauthorized access. When you send personally identifiable information to us over the internet, your data is protected by Secure Socket Layer (SSL) technology. This is the same technology used to secure Internet Banking transactions. Please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure.  As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.